eXtension hosted a very important meeting August 29-31 in Nashville, TN to discuss how to develop “blockbuster” Communities of Practice. The meeting included leaders of several Communities of Practice, members of the eXtension staff, and a consultant charged with organizing and orchestrating a successful workshop.
Today, eXtension supports the work of more than 60 Communities of Practice and while that number is expected to grow, to render true value for online customers, we need to enhance the customer experience, generate true transformative learning and extend customer reach. We believe the journey will require participation in “learning networks”, online areas where Communities of Practice and customers can engage in active learning and dialogue, and through “curation”, which involves adding context to content by categorizing, sense-making, commenting and/or remixing it to address individual learner needs. Interaction among Communities of Practice and other network members will help these learning networks focus on what is most important to individuals and create social learning.
Our work needs to ensure customer involvement and collaboration in order to create true customer “delight.” While the days were long and the work intense, much came out of the meeting. Key was identifying what currently works, what does not, and what must we do to achieve success in the learning marketplace. Stay tuned, more will certainly follow as we develop this all important blueprint for moving forward.