Ask an Expert Question Wrangler Improvements

We released a change to the “Hand off to a Question Wrangler” option to try to improve the quality of question assignments. When someone clicks that option, we now ask “Why?” and provide a couple of common reasons in the form of one-click prompts.

We’re not doing anything programmatically with this information (yet), but it should prove very valuable for Question Wranglers who are manually reassigning questions. The question history now contains the wrangling reason, so please check there when you need more information about the assignment history.

handoff_reason

better_history_description