Ask an Expert Recent Improvements

Self-serve Widget Builder

We’ve released a new self-serve Ask an Expert widget builder tool which allows anyone to create a custom widget to display questions filtered by location, group or tags. You can play with this new feature at


Include “not available” experts in the reassignment list

We’ve also released a change on the question reassignment page so that all experts, including ones that are currently unavailable, are returned in the search results. We know this was a point of frustration when people searched for a specific expert and didn’t get any interface feedback because that expert happened to be marked as away. The person was left wondering if they spelled the name wrong, or if something was broken. This change should eliminate that confusion and frustration.