eXtension Job Opportunity: Innovation Facilitator Manager

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We’re searching for an Impact Collaborative Innovation Facilitator Manager. Join our virtual team from any location.

First round of application reviews: August 9, 2018.

Impact Collaborative Innovation Facilitator Manager, eXtension Foundation

We are seeking an expert facilitator and experienced innovator to join our team and help lead innovation capacity-building for our members of the U.S. Cooperative Extension System. Innovation is critical to eXtension and the Cooperative Extension System and other eXtension partners across the nation. eXtension is known for technological leadership over the past several years and now for our Impact Collaborative. The six-phase Impact Collaborative process is creating measurable and visible impact at the local level through various strategies including our current products: Innovation Kit Workshops, Designathons One and Two, a Virtual Bridge, an Impact Collaborative Summit and Facilitator Trainings. In partnership with our members, we are fostering strategic innovation and organizational change utilizing a growing cadre of trained innovation facilitators. This new role on our team will continue to build this capacity and collaborate in the design of our products and services in support of our member institutions.

The Impact Collaborative Innovation Facilitator Manager will lead in the following areas:

  • Work as a member of the Impact Collaborative Leadership Team to strategically integrate innovation and organizational change models and methods into the work of the Impact Collaborative and to continuously improve our design and delivery.
  • Catalyze and support innovative practices in partnership with our member institutions through the practice and products of the Impact Collaborative.
  • Serve as the lead eXtension facilitator for the Impact Collaborative product events nationally and across the country at member institutions (currently Innovation Kit Workshops, Designathon Ones, Impact Collaborative Facilitator Training and Summits).
  • Train, schedule and evaluate institutional Innovation Facilitators to serve our growing schedule of national and institutional events. Current schedule includes facilitator training January 2019 (planned for twice a year), up to 37 Innovation Kit Workshops or Designathon One events per year, and two national summits per year.
  • Grow and strengthen the IC Innovation Facilitator role in institutional capacity building, and continually expand and deepen their knowledge and skills.
  • Evaluate facilitator skills and abilities and results of their events using the Impact Collaborative Evaluation Protocols to make recommendations based on results, feedback, and needs.
  • Provide mentoring and coaching to IC Innovation Facilitators, maintain an updated database and be in constant communication to assist them in their professional development and certification process.
  • Lead a variety of planning teams to contextualize Impact Collaborative products for local institutional needs (up to 37 planned per year).
  • Share expertise and experience with the Impact Collaborative through a variety of presentations, webinars, social media and publications.


  • An experienced innovator within an organization who has taken ideas to implementation and demonstrated experience in co-creation/co-innovation of projects & programs. Community-based projects/programs with measurable impact preferred.
  • Strong public speaking and facilitation skills required.
  • Master’s degree preferred in community development, organizational development, or related field.
  • Ability to work in a fast changing environment with multiple priorities. Willingness to evolve with the needs of the organization.
  • Knowledge of, or experience in, the Cooperative Extension System and the audiences they serve preferred.
  • Knowledge and experience using innovative methodologies, design thinking strategies, concept mapping and Adobe Kickbox preferred.
  • Experience managing programs, managing people and managing organizational change required.
  • Experience in effectively working with, and managing, several projects at once and working with a virtual team.
  • Personal computer and social media skills required.

This is a 1.0 FTE  employee position with eXtension.  The position reports to the Impact Collaborative Program Director. Travel nationally, possibly up to 70% time. We are a virtual organization and require the use of G-Suite, Zoom, Slack and your own computer, internet and work space during business hours.

First round application review will be August 9, 2018.  Position will be advertised until the position is filled.

Please send your letter of interest and your resume to ceoassistant@extension.org by August 8 for first round reviews.  For more information on the position contact:

Dr. Beverly Coberly
Chief Operation Officer
eXtension Foundation


eXtension Fellowship Opportunity – Customer Relationship Management Sandbox

This opportunity is open to all Land-Grant Universities regardless of membership with eXtension as part of our cooperative agreement with USDA-NIFA.

eXtension is funding an opportunity for a Fellow position to lead a process with a national committee and eXtension to explore and document needs and potential solutions for Customer Relationship Management functions in Cooperative Extension across the country. The Fellow will conduct and create needs assessments, user journeys, personas, and use cases as well as review and provide a landscape summary of potential solutions. Proactively managing multiple customer relationships, with multiple products, services, events and programs is a challenge for Cooperative Extension.  eXtension is requesting names of those interested in serving on the CRM Sandbox Committee working with the Fellow. eXtension is seeking a Fellow to work with eXtension and a national committee to explore what is needed by participating institutions, to review potential solutions and to create a “sandbox” with eXtension to test up to two solutions with participating institutions. A final report summarizing the process and the findings is due by July 31, 2019.

The NTAE-CRM Fellowship will begin by October 1, 2018 and will conclude July 31, 2019.  eXtension is a virtual organization and work will be conducted virtually.

The specific requirements of the fellowship include:

  1. Expertise with workflow and technologies supporting customer relationship functions.
  2. Knowledge and experience designing and implementing relational databases.
  3. Understanding Cooperative Extension and the unique audiences and relationships among those audiences, programs, evaluation, funding, and communication.
  4. Ability to work with all levels of expertise and positions.
  5. Experience conducting user needs assessment and analyzing workflows.
  6. Experience creating user journeys, personas and use cases.
  7. Experience writing recommendations for solutions.

The Fellow will report the results via eXtension’s web site. The Fellow is encouraged to develop a peer-reviewed paper for publication in an appropriate journal. The Fellow will use eXtension’s Zoom, Slack, and G-Suite to conduct the work of their fellowship.

Funding for the Fellowship comes through a cooperative agreement with USDA-NIFA to eXtension and includes: paid travel to one eXtension Impact Collaborative Summit planned for April 2019; and buyout of time from their current positions of up to $25,000. Additional funding may be available for testing up to two solutions.

Application Process

To apply please submit the following information in a PDF document to Beverly Coberly (beverlycoberly@extension.org):

  • A maximum 1-page letter highlighting your areas of expertise in CRM, technology and knowledge of Cooperative Extension.  
  • A copy of vitae/resume focusing on your expertise in technology and databases, educational or experience background working with CRMs.  Limit of 2 pages.
  • Letter of support from your institution Director/Administrator for Cooperative Extension

Applications will be reviewed by a selection committee.

Questions regarding the application process should be directed to:

About the eXtension Foundation

The eXtension Foundation is a membership-based non-profit designed to be the engine fueling U.S. Cooperative Extension advancement in making a more visible and measurable impact in support of education outreach from land-grant universities/colleges located in every state and territory. eXtension provides an array of opportunities for Extension professionals that foster innovation creation, the adoption of innovations at member institutions, and increased impact of Extension programs.